Terms & Conditions

QRC Dispatch (“QRC,” “we,” “us”) is a cloud-based software-as-a-service platform built for freight brokerage operations. The service includes — and is not limited to — Rate Confirmation creation and PDF generation, an address book for carriers and customers with FMCSA verification, role-based access for owners, managers, agents, viewers, and accounting staff, document storage, email distribution of load documentation, accounting and A/R workflows, Excel-based migration from legacy TMS systems, mobile-responsive access, and integrations with third-party tools such as accounting platforms. Some features are live today; others are planned. Available functionality, limits, and pricing may change as the product evolves.

To use QRC you must register an account with accurate, current information and keep that information up to date. You are responsible for maintaining the confidentiality of your credentials and for every action taken under your account, including by employees, agents, or any other person you authorize. Notify us immediately at the contact address below if you suspect unauthorized access. You must be at least 18 years old and authorized to act on behalf of the brokerage you register.

QRC is multi-tenant: every brokerage’s data is logically and contractually private to that brokerage. You may not attempt to access, scrape, or interfere with data belonging to any other tenant, and you may not share access to your account with any party outside your brokerage. Tenant separation is enforced both in the application layer and in the underlying database via Row-Level Security policies.

QRC is licensed for use in connection with legitimate freight brokerage business operations. You agree not to use the service to transmit unlawful, fraudulent, defamatory, or misleading content; to violate any law or third-party right; to interfere with or disrupt the service or its infrastructure; to circumvent access controls or security mechanisms; to reverse-engineer, decompile, or attempt to extract the source code of the platform; or to resell, sublicense, or otherwise make the service available to third parties without our written consent.

You retain all rights to the data your brokerage submits to QRC, including carrier and customer records, load and Rate Confirmation data, uploaded documents, branding assets, and any other content you enter or upload. You grant us a limited, non-exclusive license to host, store, process, transmit, and display your data solely as necessary to provide and improve the service. We will not sell your data, license it to third parties for their own purposes, or use it for advertising. Aggregated, de-identified usage metrics may be used to operate, secure, and improve the platform.

Pricing, billing terms, free trials, plan limits, and renewal mechanics will be posted when subscription plans become available. Use of the service prior to the launch of paid plans is governed by the terms in effect at the time of use; no payment processing is currently performed by QRC. When subscription plans launch, we will give existing accounts reasonable notice and an opportunity to select a plan or export their data before billing begins.

QRC and its licensors own all right, title, and interest in and to the platform itself — the software, user interface, source code, documentation, brand marks, logos, and any other materials we provide. No rights are granted to you in those materials except the limited right to use the service in accordance with these terms. You retain ownership of your brokerage’s content as described in “Data ownership” above.

The service is provided on an “as is” and “as available” basis. To the maximum extent permitted by law, QRC and its affiliates, suppliers, and licensors disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, and uninterrupted or error-free operation. We do not warrant that the service will meet your requirements, that defects will be corrected, or that the service will be free of harmful components.

To the maximum extent permitted by law, in no event will QRC, its affiliates, suppliers, or licensors be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, data, or business opportunities, arising out of or in connection with the service, even if advised of the possibility of such damages. Our aggregate liability for any claim arising out of or relating to the service will not exceed the fees you paid us for the service in the twelve months preceding the claim, or $100 if no fees were paid.

Either party may terminate this agreement at any time, with or without cause. Upon termination, your data will remain available for export for at least thirty (30) days, after which we may delete it from active systems. Backups containing deleted data are purged on a rolling thirty-day schedule. We may suspend or terminate accounts immediately for material breach of these terms, for activity that puts the service or other tenants at risk, or as required by law. Sections that by their nature should survive termination — including Data ownership, Intellectual property, Disclaimer of warranties, Limitation of liability, and Governing law — will survive.

We may update these terms from time to time. Material changes will be communicated via email to the address on file or through an in-app notice at least fourteen (14) days before they take effect. Your continued use of the service after the effective date constitutes acceptance of the updated terms. If you disagree with an update, your remedy is to stop using the service and, if you wish, export and delete your account.

These terms are governed by the laws of the State of California, United States, without regard to its conflict-of-law principles. Any dispute arising under or in connection with these terms will be resolved exclusively in the state or federal courts located in California, and you consent to personal jurisdiction and venue in those courts.

Questions about these terms, or notices required under them, can be sent to support@qrcdispatch.com.