Terms & Conditions

These Terms and Conditions (“Terms”) are a binding agreement between you and QRC Dispatch Inc., a California corporation (“QRC,” “we,” “us,” or “our”), governing your access to and use of the QRC Dispatch web application and related services (the “Service”). By accessing or using the Service, or by authorizing a user to do so on your organization’s behalf, you agree to these Terms. If you do not agree, do not use the Service.

QRC provides a transportation management system for freight brokerages, including features for creating rate confirmations, bills of lading, and invoices, managing carriers and customers, verifying carriers against federal records, parsing uploaded documents, and integrating with third-party tools such as accounting platforms. We may add, change, or remove features at any time.

The Service is for business use only. You must be at least 18 years old and authorized to act on behalf of the business you represent. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account, and you agree to notify us promptly of any unauthorized use.

Subject to these Terms, QRC grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service for your internal business purposes. You may not copy, modify, distribute, sell, lease, reverse-engineer, or attempt to derive the source code of the Service, except to the extent this restriction is prohibited by applicable law.

You agree not to use the Service to: violate any law or regulation; infringe the rights of others; upload malicious code or attempt to gain unauthorized access to the Service or its systems; interfere with or disrupt the integrity or performance of the Service; or use the Service in a manner that exceeds reasonable use or is intended to harm QRC or other users.

The Service integrates with third-party services, including Intuit’s QuickBooks Online, Stripe for subscription payment processing, an AI document-processing provider, a federal carrier-verification database (FMCSA), and email and infrastructure providers. Your use of any third-party service is governed by that provider’s own terms and policies, and QRC is not responsible for third-party services or their availability. If you connect QuickBooks Online, you authorize QRC to access and create accounting records in your QuickBooks company as described in our Privacy Policy. You are responsible for the accuracy of the data in your accounting system and for reviewing records synced to it. QRC is not a party to, and is not responsible for, any agreements between you and your carriers, customers, or any third party.

The Service is provided on a paid subscription basis at $99 per month, per brokerage. Billing is processed by our payment processor, Stripe. Payment card details are entered on and processed by Stripe-hosted pages; QRC never stores your full card number.

First-time subscribers may start with a 30-day free trial. A payment method is required to begin the trial, and your card will be charged when the trial ends unless you cancel before then. If you previously canceled a subscription and later resubscribe, billing begins immediately and no additional trial is provided. Your subscription renews automatically each month, and your payment method will be charged the then-current subscription price at the start of each billing period, until you cancel.

We may offer promotional or discounted pricing through coupon codes at our discretion.

Refunds. All fees are non-refundable. You may cancel at any time; cancellation takes effect at the end of your current billing period, and your access continues through the period you have already paid for. We do not provide partial or prorated refunds, though we may make exceptions at our sole discretion.

Price changes.We may change the subscription price on at least 30 days’ advance written notice sent by email to the account owner. Your continued use of the Service after the new price takes effect constitutes your acceptance of the change.

As between you and QRC, you retain all rights to the data you submit to the Service (“Customer Data”). You grant QRC a limited license to host, process, and use Customer Data solely to provide and improve the Service and as described in our Privacy Policy. You are responsible for the accuracy and legality of Customer Data and for having the necessary rights to submit it. Our handling of personal information is described in our Privacy Policy, which is incorporated into these Terms by reference.

The Service, including its software, design, and content (excluding Customer Data), is owned by QRC and protected by intellectual-property laws. These Terms do not grant you any rights in the Service other than the limited license described above.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. QRC does not warrant that the Service will be uninterrupted or error-free. Automated features, including document parsing and carrier verification, are provided as aids and may contain inaccuracies; you are responsible for reviewing and verifying their output before relying on it.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, QRC AND ITS OFFICERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE. QRC’S TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATED TO THE SERVICE WILL NOT EXCEED THE AMOUNTS YOU PAID TO QRC FOR THE SERVICE IN THE TWELVE MONTHS PRECEDING THE CLAIM, OR ONE HUNDRED U.S. DOLLARS IF YOU HAVE PAID NOTHING.

You agree to indemnify and hold harmless QRC from any claims, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of your use of the Service, your Customer Data, or your violation of these Terms or applicable law.

You may stop using the Service at any time. We may suspend or terminate your access if you violate these Terms, if your use poses a security risk to the Service or other customers, if required by law, or if we discontinue the Service. Where practicable, we will provide notice; where the risk requires it, suspension may be immediate. Upon termination, your right to use the Service ends, and we will handle your data as described in our Privacy Policy. Sections that by their nature should survive termination (including Sections 8 through 12 and 14) will survive.

If your subscription is canceled, we retain your brokerage’s data so that you can reactivate the account. The account owner may permanently delete the brokerage at any time from Settings. Deleting your brokerage immediately cancels any active subscription; fees for the remaining billing period are not refunded. All brokerage data is permanently deleted after a 30-day window. Residual copies of deleted content may remain in our encrypted backup systems for up to 30 days after removal from our active systems, after which they are automatically and permanently deleted. We may permanently delete a canceled account after twelve months of inactivity, giving the account owner at least 30 days’ advance notice by email before we do so. Our handling of your data on deletion is described in our Privacy Policy.

These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws rules. Any dispute arising out of or relating to these Terms or the Service will be subject to the exclusive jurisdiction of the state and federal courts located in California, and you consent to venue and personal jurisdiction there.

We may update these Terms from time to time. When we do, we will revise the “Last updated” date above. Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

QRC Dispatch Inc. — Email: admin@qrcdispatch.com or support@qrcdispatch.com